Opening Day
1. Sign in
- Open shopboardpro.com in the browser.
- Type the shop's email and password, then Sign In. The Board appears.
- Forgot the password? Tap Forgot your password? on the sign-in card and open the link that arrives by email on this device.
2. Add your technicians (once)
- Tap Store Admin at the bottom, sign in with the shop email and password.
- Under My Technicians, add each tech: a number, an optional name, a 4-digit PIN they will use at the floor tablet, and their standing: Installer, Apprentice (with their level), or Licensed.
- The standing sets who the board calls for which work. A service marked as licensed work can only be taken by a licensed technician, or by an apprentice while a licence holder is clocked in if you turn that on. An installer is never called for it.
3. Choose how work is handed out
- Open Claim — a new work order is called out; any qualified tech takes it with their PIN. Simple and fast.
- Fair Queue — techs clock in and take turns in order. The board names who is up next.
4. The four screens on the wall and the counter
Four of the six screens need a place to live; the other two — the Owner’s Remote on your phone and Store Admin in any browser — need nothing installed.
Front Desk
Where the counter posts a new work order: type the RO number, tap the services, tap Post to Board.
Board (the TV)
The live wall display. It chimes and calls out new work. Sign in and leave it on the Board — see 5. What to put on the wall.
Shop Floor (tablet)
Where techs clock in and claim work with their PIN. In Fair Queue they clock in here first.
Lobby (customer TV)
A clean waiting-room display showing order numbers and status only — never a tech's name. Tap Lobby to enter it; it stays there.
5. What to put on the wall
Behind each TV
A small fanless mini PC or media player that boots into a browser and stays there. Three things worth asking your supplier about: that it has no fan (a workshop is dusty), that it has two video outputs if you want a second screen, and that it comes back on by itself after a power cut. A streaming stick will often look like it works for a week — those are built to play video, not to hold a page open for a month.
Getting the picture across the building
A cable is the quietest answer where one can run. Where it cannot — a leased unit, a finished wall, a waiting room across the shop — a wireless HDMI kit is a perfectly good answer and plenty of shops use one. Two things worth knowing: the range printed on a box is measured with nothing in the way, and it is worth choosing a kit that re-links by itself after the power blips, so nobody has to reach behind a TV. Speed is not something to worry about — a board is text on a wall, not a video call.
Two screens showing the same thing
A powered HDMI splitter carries one picture to two screens — two boards, or two screens in the waiting room. That is a splitter, not a second computer. If the two screens should show different things, use the player’s second output instead.
The two screens that get touched
The Front Desk and the Shop Floor are tapped all day, so both want a touchscreen: a tablet on a wall mount, or a touch monitor on the counter. A larger screen is easier than a small one for a hand in gloves. Run the charger into the mount — a tablet living on a bench ends the week flat, or in somebody’s pocket. Every tablet has a kiosk or app-pinning mode, both free and already on the tablet; either will hold it on the board and put it back there after a restart.
Setting a wall screen so it stays put
Two settings do most of the work. Full screen hides the browser, so the Board or the Lobby fills the TV with no address bar and no tabs. The screen lock then puts the controls away: after that, a touch at the top edge brings them back and they ask for the password you set in Store Admin › Settings. The Lobby’s own corner controls ask for it too, which is the point — that is the one screen a customer can reach.
Set the password first
The lock has nothing to ask for until a password exists, so a shop that has not set one runs unlocked — the app will say so rather than locking you out of your own screen. Set it before the screens go on the wall, and make sure whoever opens in the morning knows it. A wall screen signed in as its own device seat cannot reach your settings or remove a work order in the first place; the lock is what keeps the screen showing what you left it showing.
Before you buy a second computer
If you are stacking video adapters onto an old office PC to make it reach a TV, that is usually the moment a small player pays for itself — it costs about what a decent impact wrench does, and it stops costing you an afternoon every time it is touched. And one player with two outputs often removes the need for the second computer entirely.
6. A work order, start to finish
- Counter posts it on the Front Desk. The Board chimes and shows it.
- A tech goes to the Shop Floor tablet, taps the order, enters their PIN — the order turns active under their number.
- When done, the tech taps the order and enters their PIN again — it moves to complete, and the Board's DONE count goes up.